Senior Change Manager - IT Service Delivery (Hybrid)

Capgemini; Horsell; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Disability Confident Employer (Level 2

Job summary

Capgemini UK is seeking a Change Manager to apply a predictive mindset to change and prevent disruptions. You will own service delivery during shifts, drive first-time change success, and escalate issues to protect service quality.

In this hybrid role, you will work with the UKCC leadership, coordinate CAB meetings, ensure RFCs are entered correctly, and maintain client/regulatory controls. ITIL experience and ServiceNow knowledge are essential.

Qualifications

• ITIL certification is preferred and useful for managing changes.
• Strong knowledge of Service Management Framework for IT infrastructure.
• Excellent interpersonal and communication skills are required.
• Self-starter with good judgement and the ability to work with teams.
• Familiarity with ServiceNow for change management processes.

Responsibilities

• Drive actions that increase changes implemented correctly on first attempt.
• Understand and mitigate change implementation risk.
• Ensure changes are managed within agreed timescales with the requester.
• Escalate changes damaging service quality.
• Ensure changes comply with client and regulatory controls.
• Enter requested changes (RFC) accurately in Change Control System.
• Organize Change Advisory Board (CAB) meetings with timely papers.
• Review and communicate progress and outcomes of changes to relevant parties.

Skills

ITIL certification

Service management

Interpersonal skills

Communication skills

Self-starter

Team collaboration

Judgement

Tools

ServiceNow

Job description

Capgemini UK is seeking a Change Manager to apply a predictive mindset to change and prevent disruptions. You will own service delivery during shifts, drive first-time change success, and escalate issues to protect service quality.

In this hybrid role, you will work with the UKCC leadership, coordinate CAB meetings, ensure RFCs are entered correctly, and maintain client/regulatory controls. ITIL experience and ServiceNow knowledge are essential.