Senior Delivery Leader: Service & Change Delivery

Computacenter AG & Co. oHG; Manchester; On-site; GBP 90,000 - 120,000; Full time

Job summary

Computacenter AG & Co. oHG is seeking a Lead Delivery Manager to lead and manage service and change delivery for accounts, ensuring governance, service levels and financial targets are met.

The role involves leading a team (directly and via matrix management) and coordinating with partner staff across locations, including UK sites such as Preston. You will operate an effective governance model to ensure delivery excellence and customer satisfaction, with clearance requirements (SC/DV) as

Qualifications

• Lead delivery management for run and change services.
• Ability to manage internal and partner delivery teams.
• Clear governance and reporting capabilities.

Responsibilities

• Lead and manage the delivery of run and change services to deliver what we’ve promised our customer and our own organisation.
• Constantly drive us to do better for our customer and our own organisation.
• Objectively manage performance of our internal and partner delivery teams.
• Be able to demonstrate understanding of our performance, what it means to our customer’s business, and what we’re doing to improve.
• Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the

Job description

Computacenter AG & Co. oHG is seeking a Lead Delivery Manager to lead and manage service and change delivery for accounts, ensuring governance, service levels and financial targets are met.

The role involves leading a team (directly and via matrix management) and coordinating with partner staff across locations, including UK sites such as Preston. You will operate an effective governance model to ensure delivery excellence and customer satisfaction, with clearance requirements (SC/DV) as