Delivery Lead, IT Service Delivery & Change

Computacenter; Manchester; Vor Ort; GBP 65.000 - 90.000; Vollzeit

Zusammenfassung

Computacenter is seeking a Delivery Lead to manage service delivery and change initiatives for a key UK-based account. You will lead a team, drive governance, and ensure delivery against agreed service levels and financial targets across the contract lifecycle.

The role requires IT service management expertise, strong leadership, and the ability to coordinate multiple internal and partner teams to achieve client satisfaction and value delivery.

Qualifikationen

• Experience in IT service management and governance in complex client environments.
• ITIL familiarity and reporting on service performance and improvements.
• Proven ability to lead teams, including matrix-managed groups, and drive value.

Aufgaben

• Lead and manage delivery of run and change services to meet customer commitments.
• Exercise governance to ensure service levels, budgets and customer satisfaction targets.
• Motivate and manage direct reports and partner staff to deliver outcomes.
• Define account strategy and communicate clearly to internal and external stakeholders.
• Identify risks and drive process improvements across the contract lifecycle.

Kenntnisse

ITIL

Service Management

Leadership

Stakeholder mgmt

Financial governance

Jobbeschreibung

Computacenter is seeking a Delivery Lead to manage service delivery and change initiatives for a key UK-based account. You will lead a team, drive governance, and ensure delivery against agreed service levels and financial targets across the contract lifecycle.

The role requires IT service management expertise, strong leadership, and the ability to coordinate multiple internal and partner teams to achieve client satisfaction and value delivery.