Strategic Business Capabilities Lead

Daisy Communications; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Birthday day off

£500 referral bonus

Professional development

Eye care vouchers

Exclusive Virgin media and O2 deals

Retail discounts

Job summary

Daisy Communications is seeking a Business Capabilities Lead to shape, prioritise, and govern business demand across the O2 Business portfolio. You will lead a team of Capability Product Owners and drive standardised ways of working and benefits realisation, ensuring initiatives align with strategy and deliver measurable value.

You will collaborate with delivery teams and senior stakeholders to optimise end-to-end processes and prioritise high-value opportunities, contributing to continued

Qualifications

• Experience in Telecommunications, IT services or a large enterprise environment.
• Proven experience leading Product Owners.
• Strong experience shaping business demand, prioritisation frameworks, roadmaps, and business cases.
• Demonstrable experience driving business value, benefits realisation, and outcome-focused delivery.
• Strong understanding of end-to-end business processes across customer, operational, and commercial functions.
• Excellent stakeholder management and influencing skills, with senior stakeholders.

Responsibilities

• Lead and develop the Capability Product Owner community, providing direction, coaching, mentoring, and support.
• Act as the primary front door for business demand, ensuring requests are captured, assessed, prioritised, and aligned to strategic objectives.
• Own the business capability roadmap and prioritisation process, ensuring initiatives are aligned to business strategy and deliver measurable business value.
• Lead the review and optimisation of end-to-end business capabilities and processes, driving simplification and standardisation.
• Drive value-based prioritisation, focusing on highest-value opportunities.
• Establish consistent governance, standards and best practices across capability ownership and business analysis.
• Ensure Capability Product Owners work with delivery teams to translate needs into solutions.
• Manage cross-capability dependencies and prioritisation decisions.

Skills

Telecommunications industry experience

Product Owner leadership

Business demand shaping

Roadmaps & business cases

Stakeholder management

Delivery collaboration

Value realisation

Job description

Daisy Communications is seeking a Business Capabilities Lead to shape, prioritise, and govern business demand across the O2 Business portfolio. You will lead a team of Capability Product Owners and drive standardised ways of working and benefits realisation, ensuring initiatives align with strategy and deliver measurable value.

You will collaborate with delivery teams and senior stakeholders to optimise end-to-end processes and prioritise high-value opportunities, contributing to continued