Strategic Customer Portfolio Lead

Vodafone Group Plc; Greater London; On-site; GBP 90,000 - 135,000; Full time

Job summary

Vodafone Group Plc is seeking a strategic leader to manage a significant customer portfolio from opportunity development through service delivery in London. The role focuses on customer engagement, revenue growth, and profitability, orchestrating cross‑functional teams for long‑term value creation.

You will engage senior stakeholders, shape value propositions, and drive growth by originating opportunities, expanding the book of business, and delivering cohesive, high‑quality service across

Qualifications

• Experience sustaining trusted relationships with C‑Suite or senior industry decision-makers.
• Ability to unite cross-functional teams to deliver value and customer success.
• Experience managing multi-contract portfolios and growth within complex customer environments.
• Leadership capabilities to inspire teams.

Responsibilities

• Build trusted, long‑lasting relationships with senior customer stakeholders by understanding their business priorities and strategic objectives.
• Shape customer value propositions, co‑develop solutions that address business challenges while differentiating VOIS in the market.
• Manage a strategic view of the portfolio’s commercial performance, including revenue, growth, and profitability across multiple contracts and business units.
• Support the Customer Account Lead in delivering the wider account strategy and expanding the book of business.
• Bring together teams across service lines to ensure cohesive, high‑quality delivery that meets and exceeds customer expectations.
• Drive customer growth and sales excellence by originating new opportunities, responding to competitive RFPs, and developing innovative commercial constructs.
• Create compelling strategic narratives and winning strategies aligned with customer needs, expectations, and market trends.

Skills

Relationship management

Portfolio leadership

Cross-functional collaboration

Strategic account management

Value-based selling

Job description

Vodafone Group Plc is seeking a strategic leader to manage a significant customer portfolio from opportunity development through service delivery in London. The role focuses on customer engagement, revenue growth, and profitability, orchestrating cross‑functional teams for long‑term value creation.

You will engage senior stakeholders, shape value propositions, and drive growth by originating opportunities, expanding the book of business, and delivering cohesive, high‑quality service across