Strategic Accounts Director, AI & Enterprise Solutions

ServiceNow; Staines-upon-Thames; Hybrid; GBP 120,000 - 210,000; Full time

Job summary

ServiceNow seeks a seasoned Client Director to manage strategic relationships with our largest accounts. You will lead executive engagement, coordinate cross-functional teams, and drive worldwide resource deployment to deliver on client outcomes.

In this role, you will develop roadmaps, manage multi-tier relationships from IT leaders to CxOs, and ensure attainment of revenue targets across licenses, renewals and services, while navigating a hybrid, distributed work environment.

Qualifications

• Experience integrating AI into work processes, decision-making, or problem-solving.
• 10+ years of client management experience with revenue responsibility.
• 5+ years as a Client Director or equivalent with executive-level relationships and multi-million-dollar sales.
• Experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales).

Responsibilities

• Provide strategic leadership and act as the relationship manager between clients and ServiceNow.
• Coordinate with Solution Sales, Solution Consulting, Support and Professional Services in large, virtual teams.
• Drive growth of global accounts with worldwide resource deployment.
• Build trust through multi-tier relationships from project teams to CxO level.
• Develop roadmaps and capabilities to deliver outstanding customer experiences.
• Meet or exceed financial targets including licenses, renewals and professional services.

Skills

AI integration

Executive relationship mgmt

Client management

Multi-million-dollar sales

Job description

ServiceNow seeks a seasoned Client Director to manage strategic relationships with our largest accounts. You will lead executive engagement, coordinate cross-functional teams, and drive worldwide resource deployment to deliver on client outcomes.

In this role, you will develop roadmaps, manage multi-tier relationships from IT leaders to CxOs, and ensure attainment of revenue targets across licenses, renewals and services, while navigating a hybrid, distributed work environment.