EMEA Client Director: Strategic Accounts & AI

ServiceNow; Staines-upon-Thames; Remote; GBP 140,000 - 180,000; Full time

Job summary

ServiceNow is seeking a seasoned Client Director to drive new business within large existing accounts while overseeing executive relationships and leading cross-functional, virtual teams. You will support strategic outcomes by collaborating with Solution Sales, Consulting, Support and Professional Services to expand global accounts.

The role requires proven experience in IT service management domains, multi-million-dollar deals, and extensive travel to client sites across regions.

Qualifications

• Experience integrating AI into work processes or decision-making.
• 10+ years in client management with revenue opportunities.
• 5+ years as a Client Director or equivalent with executive-level relationships.

Responsibilities

• Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow.
• Lead large virtual teams across Solution Sales, Solution Consulting, Support and Professional Services.
• Oversee growth of global accounts, including development of worldwide resources.
• Build multi-tiered relationships from IT teams to CxO level within assigned clients.
• Develop a clear roadmap and capabilities to promote an outstanding customer experience.
• Achieve financial targets including Licenses, Renewals and Professional Services.

Skills

AI integration

Client management

Executive relationship mgmt

Multi-million-dollar sales

Team leadership

Job description

ServiceNow is seeking a seasoned Client Director to drive new business within large existing accounts while overseeing executive relationships and leading cross-functional, virtual teams. You will support strategic outcomes by collaborating with Solution Sales, Consulting, Support and Professional Services to expand global accounts.

The role requires proven experience in IT service management domains, multi-million-dollar deals, and extensive travel to client sites across regions.