Strategic Account Director, AI & Enterprise Solutions

ServiceNow, Inc.

Staines-upon-Thames

Hybrid

GBP 120,000 - 180,000

Full time

14 days+

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Job summary

ServiceNow, Inc. is seeking a Senior Client Director to lead major accounts and executive relationships.

You will drive strategic partnerships, coordinate cross-functional teams, and oversee global account growth, delivering AI-enabled solutions and value across Fortune 500 clients. The role requires extensive client management experience, a proven sales track record, and the ability to manage virtual teams with up to 50% travel.

Qualifications

Experience driving client relationships and revenue growth.
Proven track record exceeding sales targets.
Experience managing multi-million-dollar solutions and executive relationships.
Experience in ITSM, HR, Security Ops, CS or ITOM domains.
Ability to lead virtual or matrixed teams.
Strong understanding of broad IT needs for prospective clients.
Willingness to travel up to 50%.

Responsibilities

Provide strategic leadership and partnership to clients as the relationship manager between customers and ServiceNow.
Coordinate with ServiceNow teams to build solutions and lead large virtual teams.
Oversee growth of global accounts with worldwide resources.
Build deep multi-tiered relationships from project teams to CxO level.
Develop a clear roadmap and capabilities across clients and ServiceNow teams for excellent customer experience.
Meet financial targets including Licenses, Renewals and Professional Services.