Global Accounts Director — AI & Executive Partnerships

ServiceNow; Staines-upon-Thames; On-site; GBP 110,000 - 170,000; Full time

Job summary

ServiceNow seeks a Client Director to manage strategic relationships with top accounts, primarily anchored in Staines area with substantial travel. You will lead cross-functional teams, shape strategic outcomes, and drive revenue growth across global accounts.

The role requires extensive executive engagement, a track record of exceeding sales targets, and experience guiding virtual teams across ServiceNow solutions and services.

Qualifications

• 10+ years of experience in client management with revenue responsibility.
• 5+ years as a Client Director or equivalent with multi-million-dollar sales solutions experience.
• Experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management within software or IT sales.
• History of exceeding sales targets.
• Experience leading a virtual or matrixed team.
• Understanding broad IT needs at executive levels.

Responsibilities

• Provide strategic leadership and partnership to clients, serving as the relationship manager between customers and ServiceNow.
• Lead virtual teams across Solution Sales, Solution Consulting, Support and Professional Services to support top clients.
• Oversee growth of global accounts with deployment of worldwide resources.
• Build trust and deep multi-tiered relationships from project IT teams to CxO level.
• Develop clear roadmaps and capabilities to ensure outstanding customer experience.
• Achieve financial targets including Licenses, Renewals and Professional Services.

Skills

Executive relationship management

Multi-million-dollar sales

AI integration in business processes

Strategic account leadership

Virtual/matrixed team leadership

Travel readiness

Job description

ServiceNow seeks a Client Director to manage strategic relationships with top accounts, primarily anchored in Staines area with substantial travel. You will lead cross-functional teams, shape strategic outcomes, and drive revenue growth across global accounts.

The role requires extensive executive engagement, a track record of exceeding sales targets, and experience guiding virtual teams across ServiceNow solutions and services.