Strategic Account Renewal & Retention Specialist

Dow Jones; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading global information firm is seeking a Client Engagement Specialist responsible for managing renewal aspects of client relationships. The ideal candidate will ensure retention of existing revenue while supporting new sales efforts. Key skills include client engagement, communication, and project management. The candidate should have 2-4 years of experience in a similar role and be proficient in tools like Salesforce and Tableau. This position offers a collaborative work environment based in Greater London.

Qualifications

• 2-4 years of proven success in client engagement or account management.
• Exceptional written and verbal communication skills.
• Proven ability to multi-task in a fast-paced environment.
• Excellent project management and organizational skills.
• Proficient in Microsoft Office and Google Drive.
• Knowledge of Salesforce and Tableau is desirable.

Responsibilities

• Manage all renewal aspects of client relationships.
• Develop and drive successful renewals for assigned accounts.
• Identify upselling and cross-selling opportunities.
• Maintain accurate client records and communicate via phone and email.
• Identify revenue opportunities within existing accounts.

Skills

Client engagement

Communication skills

Project management

Organizational skills

Salesforce knowledge

Tableau knowledge

Microsoft Office suite

Google Drive

Salesforce

Tableau

Tools

Salesforce

Tableau

Job description

A leading global information firm is seeking a Client Engagement Specialist responsible for managing renewal aspects of client relationships. The ideal candidate will ensure retention of existing revenue while supporting new sales efforts. Key skills include client engagement, communication, and project management. The candidate should have 2-4 years of experience in a similar role and be proficient in tools like Salesforce and Tableau. This position offers a collaborative work environment based in Greater London.