Strategic Account Partner - Customer Success

Tiger Resourcing Group; Lewes; On-site; GBP 30,000 - 46,000; Full time

Job summary

Tiger Resourcing Group is seeking an Account Management Executive to join a customer lifecycle team in the UK. You will manage a portfolio, build lasting relationships and drive mutual commercial success through proactive partnerships.

In this role you will support the Head of Account Management, seek upsell opportunities, and maintain accurate account records while delivering high service levels across the customer base. Strong communication is essential.

Qualifications

• Experience in a customer-facing role such as account management or customer success.
• Ability to build rapport and maintain trust with customers at all levels.
• Proactive, solutions-focused with enthusiasm for delivering great service.
• Strong organisational and time management skills across multiple accounts.
• Excellent verbal and written communication for engagement with customers and stakeholders.
• Capable of working independently and in a small growing team.
• Commercial awareness and understanding of customer lifetime value.
• Proficient with account management and ticketing tools to track activity.
• High attention to detail and accuracy in communications and records.
• Proficient in MS Office and quick to learn new systems.
• Willingness to travel across the UK and internationally when required.

Responsibilities

• Act as the day-to-day contact for an assigned portfolio and coordinate internal responses.
• Conduct regular account review calls to discuss performance and upcoming requirements.
• Maintain up-to-date records for each account, including contacts and order history.
• Log and monitor customer queries and escalate technical issues as needed.
• Flag contract or warranty renewals and coordinate the renewal process.
• Identify upsell and cross-sell opportunities within the existing base.
• Prepare and deliver Quarterly Business Reviews for Tier 1 accounts.
• Monitor customer satisfaction and flag at-risk accounts early.
• Feed customer and market insight back to the wider business.
• Represent the business at customer site visits and industry events.
• Carry out other duties as deemed by the Head of Account Management.

Skills

Customer-facing

Interpersonal skills

Proactive mindset

Time management

Communication skills

Teamwork

Business acumen

Account tools

Attention to detail

MS Office

Travel willingness

Tools

D365

HubSpot

Jira

Job description

Tiger Resourcing Group is seeking an Account Management Executive to join a customer lifecycle team in the UK. You will manage a portfolio, build lasting relationships and drive mutual commercial success through proactive partnerships.

In this role you will support the Head of Account Management, seek upsell opportunities, and maintain accurate account records while delivering high service levels across the customer base. Strong communication is essential.