Senior Account Manager - Client Success

Katie Bard; Birmingham; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Katie Bard is seeking an experienced Senior Account Manager for the Technology sector. The role is hybrid with 2 days per week in the Birmingham office, focused on managing client relationships post-sale and driving renewals and growth across a portfolio.

You will collaborate with Sales, Product and Operations to maximise platform value, deliver service reviews, and identify commercial opportunities within a fast-paced tech environment.

Qualifications

• Demonstrable experience in Account Management within a Technology environment.
• Comfortable managing client relationships post-sale and driving renewal opportunities.
• Strong commercial awareness and ability to engage senior stakeholders.

Responsibilities

• Establish and maintain client relationships at all levels through first class engagement.
• Networking and client entertaining; document and execute a Client Account and Stakeholder Management Plan.
• Deliver monthly Service Reviews and quarterly Steering Groups; report and analyse performance.
• Manage a sourcing and opportunity pipeline with clients; handle escalations and requests.
• Ensure service delivery aligns with SLAs and client budgets; drive revenue growth.

Skills

Account management

Technology sector experience

Stakeholder communication

CRM software

Multi-account management

Organisational skills

Tools

HubSpot CRM

Job description

Job Description

Senior Account Manager - Technology Sector

Hybrid – 2 days per week in the Birmingham office

We are supporting a growing Technology business in the recruitment of an experienced Customer Account Manager to join their expanding Customer Success function.

This role will suit someone who has previously operated in an Account Management capacity within a Technology environment and is confident managing client relationships post-sale, driving adoption, and supporting long-term retention and growth.

You will take ownership of a portfolio of customers, acting as a trusted partner throughout the customer lifecycle. Working cross-functionally with Sales, Product and Operations, you will ensure clients maximise value from the platform while supporting renewals and identifying commercial opportunities.

Key responsibilities include managing all elements of the client relationships and accounts including:

• Establishing and maintaining Client Relationships at all levels through first class engagement
• Networking and client entrtaining
• Documenting and executing a Client Account and Stakeholder Management Plan
• Measuring Client Satisfaction through an annual review process
• Delivering monthly Service Reviews and quarterly Steering Groups;
• Managing a sourcing and opportunity pipeline alongside clients
• Handling escalated concerns or requests
• Reporting and analytics
• Delivering service in line with contractual SLAs and client expectations
• Deliver internal revenue in line with annual budgets
• Drive continuous improvement through identifying areas for improvement using reporting and internal experts
• Act as the Voice of the Client during internal meetings or activities

About you

• Demonstrable experience in Account Management within a Technology or similar business or similar
• Able to work in a fast paced environment
• Strong commercial awareness with exposure to renewals and retention
• Confident communicator, comfortable engaging senior stakeholders
• Highly organised with the ability to manage multiple accounts effectively
• Experience using CRM systems (HubSpot or similar advantageous)

Katie Bard is acting as an agency and is an equal opportunities employer.