Strategic Account Partner — Customer Success & Growth

Tiger Resourcing Group; Lewes; On-site; GBP 38,000 - 52,000; Full time

Job summary

Tiger Resourcing Group is seeking an Account Management Executive to join a newly established team in the public transport tech sector. You will manage a portfolio, move interactions from reactive support to proactive partnerships, and report to the Head of Account Management.

This role offers opportunities to upsell, renewals, and develop commercially within a growing international business; UK travel and occasional international travel are expected.

Qualifications

• Manage a portfolio of accounts and deliver high standard service and engagement.
• Develop long-term partnerships by transforming reactive support into proactive account management.
• Support account tiering and service level delivery across the base.
• Identify upsell/cross-sell opportunities and convert into revenue.
• Maintain accurate records of activity, opportunities, and contacts.

Responsibilities

• Manage a portfolio of assigned accounts and be the primary contact.
• Build long-term relationships and convert reactive support into proactive partnerships.
• Assist Head of Account Management with tiering and service levels.
• Identify upsell/cross-sell opportunities with the sales team.
• Maintain accurate account records and contract history.
• Conduct regular account reviews and check-ins.
• Log queries through to resolution, escalating technical matters.
• Coordinate renewals for contracts and warranties.
• Prepare Quarterly Business Reviews for key accounts.

Skills

Account management

Customer success

Relationship building

Communication

Negotiation

Upselling

Customer support

Time management

Organizational skills

Cross-functional collaboration

Commercial awareness

Travel readiness

Stakeholder management

Tools

Microsoft Dynamics 365

HubSpot

Jira

SharePoint

Job description

Tiger Resourcing Group is seeking an Account Management Executive to join a newly established team in the public transport tech sector. You will manage a portfolio, move interactions from reactive support to proactive partnerships, and report to the Head of Account Management.

This role offers opportunities to upsell, renewals, and develop commercially within a growing international business; UK travel and occasional international travel are expected.