Strategic Account Growth & Retention Executive

Jobtailor; Birmingham; On-site; GBP 40,000 - 56,000; Full time

Job summary

Jobtailor in the United Kingdom is seeking an Account Manager to manage a portfolio of Assessment clients, retain and grow relationships, and achieve retention targets.

You will develop account plans, conduct business reviews, identify cross-sell opportunities, manage renewals, forecast pipeline, and build executive-level relationships while collaborating with Delivery, Customer Success, Marketing and Technical teams.

Qualifications

• Proven experience in account management, customer success or sales within a B2B environment.
• Strong relationship-building and stakeholder management skills.
• Experience managing customer portfolios and delivering revenue growth.
• Ability to identify and develop cross-sell and upsell opportunities.
• Excellent communication, negotiation and presentation skills.
• Strong planning, forecasting and pipeline management capability.
• Experience using CRM systems and sales management tools.
• Right to work, subject to pre-employment verification.

Responsibilities

• Manage a portfolio of existing Assessment clients.
• Retain, develop and grow existing client relationships.
• Achieve annual retention, renewal and growth targets.
• Develop account plans for strategic customers.
• Conduct regular business reviews and customer engagement activities.
• Identify and convert cross-sell and upsell opportunities.
• Manage customer renewals and contract negotiations.
• Maintain accurate pipeline forecasting and CRM records.
• Proactively manage customer risks and retention activities.
• Build executive-level relationships within key accounts.
• Collaborate with Service Delivery, Customer Success, Marketing and Technical Teams.
• Report to the Sales Team Manager.

Skills

Account Management

Customer Success

Relationship-Building

Pipeline Management

CRM Systems

Tools

Sales Management Tools

CRM Systems

Job description

Jobtailor in the United Kingdom is seeking an Account Manager to manage a portfolio of Assessment clients, retain and grow relationships, and achieve retention targets.

You will develop account plans, conduct business reviews, identify cross-sell opportunities, manage renewals, forecast pipeline, and build executive-level relationships while collaborating with Delivery, Customer Success, Marketing and Technical teams.