Strategic Account Success Manager

Seequent Limited; Reading; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Flexible working

Volunteer day each year

Employee share purchase plan

Rewards & recognition program

Continuous learning and career growth

Internal engagement events

Culture & wellbeing program

Personal support resources

Job summary

Seequent Limited in the United Kingdom seeks an Account Success Manager to transform customers from sales into long-term success. You will own a portfolio of major clients, align with the Bentley Account Manager and drive adoption and value from Seequent solutions across industries.

You will coordinate onboarding, monitor customer health, and work with multiple internal teams to ensure outcomes, retention and growth while travelling to client sites as needed.

Qualifications

• 5+ years of industry experience (SAAS, civil/environmental)
• Ability to build a strategic understanding of Seequent’s solution portfolio
• Customer-Centric mindset with proven outcomes
• Excellent communication with ability to influence at all levels
• Strong problem-solving with anticipation of issues and solutions
• Wide product knowledge enabling multi-product value conversations
• Experience with technical/non-technical stakeholders
• Technical proficiency to guide customers and frame solutions
• High emotional intelligence to build trust and navigate ambiguity
• Strong action-orientation to drive momentum
• Empathetic, customer-focused approach to understanding challenges and goals
• Excellent organizational capability for complex portfolios

Responsibilities

• Drive value and growth by increasing adoption, usage and business value
• Represent the customer at a strategic level within Seequent and inform joint account planning
• Build and sustain relationships across the account to drive satisfaction and retention
• Coordinate onboarding and training with appropriate technical experts
• Monitor customer health scores and KPIs to identify risks and opportunities
• Coordinate with technical support to provide timely solutions
• Deliver insights and executive-level reporting on product usage and engagement
• Maintain a cadence of stakeholder interactions aligned with governance and account plan

Skills

Customer-Centric Mindset

Communication

Problem-Solving

Strategic Account Understanding

Relationship Building

Emotional Intelligence

Organizational Skills

Industry Knowledge SAAS/Civil/Env

Technical Proficiency

Travel Flexibility

Job description

Seequent Limited in the United Kingdom seeks an Account Success Manager to transform customers from sales into long-term success. You will own a portfolio of major clients, align with the Bentley Account Manager and drive adoption and value from Seequent solutions across industries.

You will coordinate onboarding, monitor customer health, and work with multiple internal teams to ensure outcomes, retention and growth while travelling to client sites as needed.