Strategic Account Manager: Growth & Retention

Zen Internet Ltd; Rochdale; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

2 x Life Assurance Cover

25 days Annual leave

Private Medical Healthcare

Flexible and Hybrid working

Free onsite parking

Job summary

Zen Internet Ltd is seeking an Account Manager to manage a portfolio of customer accounts, focusing on engagement, retention, and revenue growth through a service-led sales approach. All client interactions occur virtually via telephone and video conferencing, making strong communication essential.

You will build long-term relationships with decision makers, understand client objectives, and recommend tailored solutions to deliver value.

Qualifications

• Proven experience in account management or a similar client-facing sales role.
• Demonstrable track record of client retention and revenue growth within a portfolio.
• Experience in service-led, consultative, or solution-selling environments.
• Excellent verbal and written communication skills, with a confident and professional t

Responsibilities

• Proactively manage and engage with a defined portfolio of accounts via virtual meetings and telephone.
• Build trusted relationships with key decision makers and influencers at all levels within client organisations.
• Maintain regular, scheduled contact with clients to understand their evolving business needs and challenges.
• Position yourself as a strategic partner and trusted adviser, rather than a transactional supplier.
• Develop an in-depth understanding of each client's business, objectives, and sector.
• Monitor account health and proactively identify at-risk accounts before issues escal.
• Develop and execute retention strategies to protect existing revenue and client relationships.
• Manage contract renewals effectively, ensuring high retention rates across the portfolio.
• Resolve client concerns promptly and professionally, co-ordinating with internal teams where required.

Skills

Account management

Client relationships

Sales

Communication

CRM systems

Tools

CRM software

Job description

Zen Internet Ltd is seeking an Account Manager to manage a portfolio of customer accounts, focusing on engagement, retention, and revenue growth through a service-led sales approach. All client interactions occur virtually via telephone and video conferencing, making strong communication essential.

You will build long-term relationships with decision makers, understand client objectives, and recommend tailored solutions to deliver value.