Account Manager

Zenzero; West Midlands; On-site; GBP 30,000 - 50,000; Full time

Job summary

A dynamic IT services firm in West Midlands is seeking an experienced Account Manager to oversee a customer portfolio and develop new business opportunities. The ideal candidate will have a background in complex sales and the IT sector, proficient in building customer relationships to meet sales targets. This full-time role requires strategic thinking and excellent customer service skills.

Qualifications

• Experience in a complex sales and account management capacity.
• Experience in the IT and Managed Services industry.

Responsibilities

• Actively pursue relationships with the existing customer base.
• Plan and execute direct marketing and sales activities.
• Provide timely and accurate responses to customers’ requests.
• Propose and present new solutions and services.
• Follow up on all sales leads and requests effectively.
• Prepare an annual sales and account management plan.
• Maintain CRM activities, opportunities, and forecasting.
• Attend meetings and networking functions as needed.

Skills

Strategic planning

Customer service

Sales techniques

Product demonstration

Education

Bachelor's degree

Job description

Account Manager

As part of a growing sales team, you will work with our Account Management team to create long‑term, trusting relationships with our customers. The role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Responsibilities

• Actively pursue relationships with the existing customer base
• Plan and execute direct marketing and sales activities to achieve and develop sales of services within the customer base
• Provide timely and accurate response to customers’ required proposal and/or bid requests
• Propose and present new solutions, promoting Zenzero and the products and services that are offered
• Follow up on all sales leads and requests in a timely and effective manner
• Meet or beat sales targets
• Prepare an annual sales and account management plan and consistently refine throughout the year, usually on a quarterly basis
• Maintain CRM activities, opportunities and forecasting
• Attend handover and kick‑off meetings with operations when required
• Attend and participate in sales and account management meetings
• Attend external meetings and networking functions as needed
• Travel as needed to meet with existing and prospective customers.

What you’ll need to be successful

• Administration and Management: knowledge of business and management principles involved in strategic planning, resource allocation and coordination of people and resources.
• Customer and Personal Service: knowledge of principles and processes for providing quality customer services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Sales and Marketing: knowledge of principles and methods for showing, promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques and sales systems.

Ideal experience

• Experience in a complex sales and account management capacity
• Experience in the IT and Managed Services industry
• Bachelor's degree preferred

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Sales and Business Development

Industries

• IT Services and IT Consulting

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