Enterprise Key Account Manager - Retention & Growth

Zinc; England; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Bonus potential

Holiday entitlement

Benefits allowance

Early finish Fridays

Company retreat

Work from anywhere

Pension

Employee equity (EMI)

Therapy access

Social events

Nursery workplace benefit

Electric car scheme

Anniversary rewards

Job summary

Zinc is seeking a Key Account Manager to own a mixed portfolio of enterprise accounts in a fast-growing environment. You will drive renewals, pricing, expansion and risk management while delivering white-glove service to top clients.

Your role will involve proactive health monitoring, cross-functional collaboration, and influencing product and support teams to protect revenue and customer value. You will operate within a senior, growth-focused pod with visibility to leadership, and opportunities

Qualifications

• Experience owning a portfolio of large accounts and driving renewals, expansion and retention.
• Ability to influence cross-functional teams to resolve issues for enterprise clients.
• Strong understanding of pricing, contracts and negotiation with senior stakeholders.
• Comfort turning client feedback into product or process improvements.
• Demonstrated ability to manage risk and prevent churn through proactive monitoring.

Responsibilities

• Own a mixed market portfolio with full accountability for retention and NRR growth.
• Lead renewal and expansion conversations, including pricing and contract terms.
• Proactively monitor account health and indicators to prevent issues.
• Build senior stakeholder relationships based on commercial insight and delivery.
• Advocate for clients internally and mobilise teams to resolve blockers and deliver outcomes.
• Champion Zinc product with conviction and feedback to product teams.
• Provide structured feedback from portfolio to Product, Support and leadership.

Skills

Commercial ownership

Internal champion

Product conviction

Internal confidence

Relationship depth

Commercial negotiation

Proactive thinking

Job description

Zinc is seeking a Key Account Manager to own a mixed portfolio of enterprise accounts in a fast-growing environment. You will drive renewals, pricing, expansion and risk management while delivering white-glove service to top clients.

Your role will involve proactive health monitoring, cross-functional collaboration, and influencing product and support teams to protect revenue and customer value. You will operate within a senior, growth-focused pod with visibility to leadership, and opportunities