Global Account Manager: Growth & Retention

SHI International; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

SHI International in London, United Kingdom, is seeking an Account Manager to drive customer retention and growth by identifying client pain points and delivering tailored solutions. You will coordinate with sales, supply chain, and internal teams, ensuring regular communication and alignment of forecasts.

Responsibilities include hosting business reviews, engaging resources, and supporting major initiatives to enhance technology deployment.

Qualifications

• Completed Bachelor’s Degree or relevant work experience.

Responsibilities

• Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions.
• Maintain regular communication with customers to align forecasts with sales and supply chain management.
• Host Quarterly Business Review and status meetings on a regular cadence.
• Engage Account Executives and other resources to demonstrate capabilities and address customer needs.
• Regularly review and improve processes to accelerate technology deployment and utilization.
• Participate in business unit-specific major initiative campaigns.
• Prepare and deliver management reports according to customer requirements.
• Create, track, and update activities in the CRM system.
• Act as a central point of contact between customers, outside sales, and internal departments.
• Provide excellent customer service and support, including creating pricing quotes and managing renewals.

Skills

Time management

Organization

Planning

Communication

Presenting

Interpersonal skills

Digital acumen

Documentation

Teamwork

Follow-up

Adaptability

Education

Bachelor’s degree or relevant work experience

Tools

Word

Excel

PowerPoint

Outlook

CRM software

Job description

SHI International in London, United Kingdom, is seeking an Account Manager to drive customer retention and growth by identifying client pain points and delivering tailored solutions. You will coordinate with sales, supply chain, and internal teams, ensuring regular communication and alignment of forecasts.

Responsibilities include hosting business reviews, engaging resources, and supporting major initiatives to enhance technology deployment.