Strategic Account Manager – Global Logistics Growth

Voiceflow; Greater London; On-site; GBP 35,000 - 65,000; Full time

Benefits offered by this job

Lunch allowance

Health insurance

Group Life Insurance

Equity program

Pension plan

EAP

Parental leave

25 days vacation

Job summary

Flexport is seeking an Account Manager to join the Demand team in the UK. You will own the customer experience from start to finish, nurture relationships with key stakeholders, and drive renewals, upsell, and cross-sell opportunities to grow revenue.

You’ll monitor client health, align on success criteria, and coordinate with Global Operations to meet metrics while expanding product adoption and value realization for clients in the region.

Qualifications

• 2–4 years in sales/account management or client-facing roles.
• Background in logistics, freight forwarding, or supply chain.
• Client-centric: focused on outcomes and delivering client expectations.
• Hands-on, process-oriented with strong problem-solving skills.
• Deeply curious and willing to learn client needs and solutions.
• Proven track record of cross-selling and strong business acumen.
• Strong focus on growing customers through a consultative approach.

Responsibilities

• Cultivate and grow relationships with key business stakeholders that empower the client and deepen the Flexport relationship.
• Meet regularly with clients to monitor account health and improve their experience.
• Identify, develop, and close upsell, cross-sell and renewal opportunities.
• Monitor client financial health and ensure timely payments.
• Lead onboarding and create standard operating procedures.
• Scope and guide implementation timelines for new opportunities.
• Coordinate with Global Operations to meet client metrics and resolve issues.
• Prepare quarterly strategy reviews with minimal guidance.
• Drive product adoption with client stakeholders to realize full Flexport value.
• Document and update client success criteria as needs evolve.

Job description

Flexport is seeking an Account Manager to join the Demand team in the UK. You will own the customer experience from start to finish, nurture relationships with key stakeholders, and drive renewals, upsell, and cross-sell opportunities to grow revenue.

You’ll monitor client health, align on success criteria, and coordinate with Global Operations to meet metrics while expanding product adoption and value realization for clients in the region.