Strategic Account Growth Specialist

Valley Northern; Stafford; On-site; GBP 33,000 - 39,000; Full time

Benefits offered by this job

Profit share bonus scheme

20 days annual leave

Private medical insurance

Company pension

Free on-site parking

Cycle to Work

Job summary

Valley Northern is seeking an Account Growth Specialist to manage and grow a portfolio of existing customers. You’ll be the bridge between exceptional service and commercial success, acting as a trusted advisor to understand client goals and introduce innovative solutions.

You’ll ensure clients remain engaged through consistent, high-quality communication and service excellence, building long-term partnerships that drive loyalty, revenue, and retention. Office-based, UK; Monday–Friday.

Qualifications

• A natural people-person who enjoys speaking with customers.
• Confident and comfortable on the phone.
• Proactive, commercially minded and motivated by results.
• A genuine passion for building strong customer relationships and delivering outstanding service.
• Strong problem-solving abilities and a calm, professional approach when faced with challenges.
• Someone who takes ownership of their accounts and looks for ways to grow them.
• The ability to work independently while also being a collaborative team player.
• A commitment to continuous learning and staying updated on market and product developments.
• Previous sales or account management experience would be an advantage.

Responsibilities

• Manage a diverse portfolio of existing customers, maintaining regular contact and proactively ensuring their satisfaction.
• Make regular outbound calls to build relationships and uncover opportunities
• Identify and pursue opportunities to grow accounts through strategic upselling, cross-selling, and introducing new solutions.
• Understand customer needs and recommend solutions that genuinely add value
• Build and nurture long-term, trusted partnerships that foster loyalty and encourage repeat business
• Identify and manage opportunities within your sales pipeline
• Resolve customer queries and work with internal teams to deliver a great experience
• Work collaboratively with marketing, operations, and finance teams to ensure account alignment and smooth internal communication.
• Work towards account growth, revenue and retention targets

Job description

Valley Northern is seeking an Account Growth Specialist to manage and grow a portfolio of existing customers. You’ll be the bridge between exceptional service and commercial success, acting as a trusted advisor to understand client goals and introduce innovative solutions.

You’ll ensure clients remain engaged through consistent, high-quality communication and service excellence, building long-term partnerships that drive loyalty, revenue, and retention. Office-based, UK; Monday–Friday.