Sales Account Growth Specialist - Business Development

Valley Northern; Stafford; On-site; GBP 33,000 - 39,000; Full time

Benefits offered by this job

Profit share bonus scheme

20 days annual leave

Private medical insurance

Company pension

Free on-site parking

Cycle to Work

Job summary

Valley Northern is seeking an Account Growth Specialist to manage and grow a portfolio of existing customers. You’ll be the bridge between exceptional service and commercial success, acting as a trusted advisor to understand client goals and introduce innovative solutions.

You’ll ensure clients remain engaged through consistent, high-quality communication and service excellence, building long-term partnerships that drive loyalty, revenue, and retention. Office-based, UK; Monday–Friday.

Qualifications

• A natural people-person who enjoys speaking with customers.
• Confident and comfortable on the phone.
• Proactive, commercially minded and motivated by results.
• A genuine passion for building strong customer relationships and delivering outstanding service.
• Strong problem-solving abilities and a calm, professional approach when faced with challenges.
• Someone who takes ownership of their accounts and looks for ways to grow them.
• The ability to work independently while also being a collaborative team player.
• A commitment to continuous learning and staying updated on market and product developments.
• Previous sales or account management experience would be an advantage.

Responsibilities

• Manage a diverse portfolio of existing customers, maintaining regular contact and proactively ensuring their satisfaction.
• Make regular outbound calls to build relationships and uncover opportunities
• Identify and pursue opportunities to grow accounts through strategic upselling, cross-selling, and introducing new solutions.
• Understand customer needs and recommend solutions that genuinely add value
• Build and nurture long-term, trusted partnerships that foster loyalty and encourage repeat business
• Identify and manage opportunities within your sales pipeline
• Resolve customer queries and work with internal teams to deliver a great experience
• Work collaboratively with marketing, operations, and finance teams to ensure account alignment and smooth internal communication.
• Work towards account growth, revenue and retention targets

Job description

Account Growth Specialist – Sales

Do you enjoy building customer relationships, spotting opportunities, and growing accounts?

We’re a family-owned business that genuinely cares about our people and customers. We’re looking for an Account Growth Specialist to manage and grow a portfolio of existing customers.

As our Account Growth Specialist, you'll be the bridge between exceptional service and commercial
success. This isn't just about managing accounts; it's about actively growing them. You'll become a
trusted advisor to our clients, understanding their unique goals and challenges to introduce innovative
products and services that strengthen our partnerships and deliver tangible value. You'll ensure our existing clients remain engaged and loyal throughconsistent, high-quality communication and service excellence. This role is crucial to our sustainablegrowth, embodying our values of being Kind and True, Customer Focused, and a Winner.

What you’ll be doing

• Manage a diverse portfolio of existing customers, maintaining regular contact and proactively
  ensuring their satisfaction.
• Make regular outbound calls to build relationships and uncover opportunities
• Identify and pursue opportunities to grow accounts through strategic upselling, cross-selling, and
  introducing new solutions.
• Understand customer needs and recommend solutions that genuinely add value
• Build and nurture long-term, trusted partnerships that foster loyalty and encourage repeat
  business
• Identify and manage opportunities within your sales pipeline
• Resolve customer queries and work with internal teams to deliver a great experience
• Work collaboratively with marketing, operations, and finance teams to ensure account alignment and
  smooth internal communication.
• Work towards account growth, revenue and retention targets

What we’re looking for

• A natural people-person who enjoys speaking with customers
• Confident and comfortable on the phone
• Proactive, commercially minded and motivated by results
• A genuine passion for building strong customer relationships and delivering outstanding service.
• Strong problem-solving abilities and a calm, professional approach when faced with challenges.
• Someone who takes ownership of their accounts and looks for ways to grow them
• The ability to work independently while also being a collaborative team player.
• A commitment to continuous learning and staying updated on market and product developments.
• Previous sales or account management experience would be an advantage

The Benefits We Give You

• Free lunch every day
• Profit share bonus scheme—you benefit as the business grows
• 20 days annual leave + Bank Holidays
• Additional Holiday Purchase Scheme
• Salary Sacrifice Benefits, including Cycle to Work
• Private medical insurance
• Company pension
• Free on-site parking
• Supportive leadership and genuine investment in your development
• Monday–Friday – no evenings or weekends

Pay:

£33,000.00-£39,000.00 per year.

Hours Of Work:

8am till 5pm - Monday - Friday, Wednesday 7:45am start. No Evenings or weekend work required

This job is aninternal office-based jobwhich requires you to be in the office each day.

Job Types: Full-time, Permanent

Why join us?

You’ll have the autonomy to look after your own customers while being part of a supportive, close-knit team.

Our values are simple: Kind and True, Customer Focused, and a Winner. We believe in being “Hassle-Free because we care” and that “We do give a monkey’s.”

If you want a sales role where building great relationships and delivering results go hand in hand, we’d love to hear from you.