Strategic Account Executive

Lyreco Group; Telford; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

31 days holiday

Hybrid working

Company pension

Volunteer days

Grow Our Own Talent Programme

Employee referral scheme

Cycle to Work

Career break opportunities

Sports & Social Club

Job summary

Lyreco Group is seeking a Strategic Account Executive to support our strategic customers from the Head Office in Telford. This hybrid role combines office collaboration with client-facing service to grow key accounts.

You will work with Strategic Account Managers to deliver tailored workplace solutions, strengthen relationships and identify opportunities for growth across accounts.

Qualifications

• Experience in a customer service or inside sales environment.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive, self-motivated approach, with the ability to work independently and as part of a team.
• Good Microsoft Office skills; Excel formulas and pivot tables would be an advantage.

Responsibilities

• Be the go-to person for our strategic customers, ensuring they receive excellent service while supporting growth and profitability of their accounts.
• Build strong customer relationships, providing dedicated support and resolving queries to deliver an excellent customer experience.
• Identify opportunities to promote and cross-sell our workplace solutions, helping customers get more from their partnership with Lyreco.
• Work closely with Strategic Account Managers to develop strategies that increase sales and profitability.
• Support the implementation of new contracts and product categories, ensuring a smooth experience for customers.
• Manage account administration, maintain accurate customer information and prepare business reports and documentation.
• Identify ways to improve processes and enhance the overall customer experience.

Skills

Customer service experience

Inside sales

Communication skills

Relationship-building

Organisational skills

Microsoft Office (Excel)

Tools

Excel formulas

Pivot tables

Job description

Strategic Account Executive

Location: Telford Head Office – Hybrid (minimum 3 days in the office)

Hours: Monday to Friday, 9:00am – 5:30pm

Contract: Permanent / Full Time

Great relationships. Great opportunities. Great careers.

At Lyreco, we’re about empowering people to create great – and we’re looking for a Strategic Account Executive to join our Corporate team.

Are you passionate about delivering great customer service, building strong relationships and spotting opportunities to grow accounts? This could be the role for you!

You’ll play a key role in supporting our strategic customers, working closely with our Strategic Account Managers to deliver tailored workplace solutions, strengthen customer relationships and identify opportunities for growth.

What you’ll be doing

• You’ll be the go-to person for our strategic customers, ensuring they receive excellent service while supporting the growth and profitability of their accounts.


• Build strong customer relationships, providing dedicated support and resolving queries to deliver an excellent customer experience.


• Identify opportunities to promote and cross-sell our workplace solutions, helping customers get more from their partnership with Lyreco.


• Work closely with Strategic Account Managers to develop strategies that increase sales and profitability.


• Support the implementation of new contracts and product categories, ensuring a smooth experience for customers.


• Manage account administration, maintain accurate customer information and prepare business reports and documentation.


• Identify ways to improve processes and enhance the overall customer experience.

What we’re looking for

• We’re looking for someone who is customer-focused, commercially minded and enjoys making things happen. You’ll be organised, proactive and confident in building relationships with customers and colleagues.


• You’ll bring:


• Experience in a customer service or inside sales environment, with the confidence to promote products and identify sales opportunities.


• Excellent communication and relationship-building skills.


• Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.


• A proactive, self-motivated approach, with the ability to work independently and as part of a team.


• Good Microsoft Office skills. Experience with Excel formulas and pivot tables would be an advantage.


• Flexibility to travel occasionally within the UK when required.

What we offer

At Lyreco, we believe in creating a workplace where our people feel valued, supported and empowered to grow. You’ll be joining a collaborative team with opportunities to develop your skills and progress your career.

Our benefits include:

• 31 days’ holiday, including bank holidays.


• Hybrid working, with the opportunity to work from home.


• Company pension and life assurance.


• Two fully paid community volunteering days each year.


• Grow Our Own Talent Programme, supporting internal career development.


• Employee referral scheme and long service awards.


• Cycle to Work Scheme, retail discounts and eye care vouchers.


• Career break opportunities after three years’ service.


• Sports & Social Club, offering discounted trips and excursions.

Ready to join us?

If you enjoy building customer relationships, spotting commercial opportunities and making a real difference to the customer experience, we’d love to hear from you.

At Lyreco, we’re committed to creating an inclusive workplace where everyone feels valued and respected. We embrace equality, diversity and inclusion and welcome applications from people who reflect the diversity of our communities.

We’re also committed to the wellbeing of our people and the sustainability of our environment.

Please note that agency CVs will not be accepted.

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