Strategic Account Director — SaaS & Board-Level Partner

Powerfleet; United Kingdom; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading AIoT software company is seeking an Account Director to manage high-value customer contracts and foster strategic relationships. The ideal candidate will have over 5 years of experience in customer success or account management within B2B/SaaS environments. This role emphasizes customer satisfaction and revenue expansion while working closely with internal teams to ensure effective solution adoption. Fluency in French is required, and proficiency in Spanish is a plus.

Qualifications

• 5+ years in customer success or account management in B2B/SaaS.
• Experience operating at board level.
• Self-driven with a strategic approach to driving customer outcomes.

Responsibilities

• Manage high-value contracts and develop customer relationships.
• Ensure seamless solution adoption and monitor product usage.
• Identify upsell and cross-sell opportunities.

Skills

Fluent in French

Strong ability to analyze customer data

Excellent relationship-building skills

Commercial acumen

Strong negotiation skills

Education

Bachelor’s degree in Business, Finance, Communications, or related field

Job description

A leading AIoT software company is seeking an Account Director to manage high-value customer contracts and foster strategic relationships. The ideal candidate will have over 5 years of experience in customer success or account management within B2B/SaaS environments. This role emphasizes customer satisfaction and revenue expansion while working closely with internal teams to ensure effective solution adoption. Fluency in French is required, and proficiency in Spanish is a plus.