Store Team Member

Merry Hill; West Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular coffee chain in the West Midlands is looking for enthusiastic team members to deliver exceptional service and craft high-quality coffee. The role demands a love for good food and coffee, a strong team ethic, and the ability to maintain high standards. Perks include flexible shifts, training development, and a pension scheme. A welcoming team culture and community focus are at the heart of our operations. Join us and help create memorable experiences for our guests.

Benefits

Great training package & development

Flexible shift patterns

Free meal and drinks while on duty

Extra holiday for Big Events

Pension scheme

Qualifications

• A love of people, good food, and appreciation of great coffee.
• Strong team ethic with focus on collective success.
• High standards in all tasks with attention to detail.
• Bags of energy and enthusiasm.

Responsibilities

• Deliver the company's vision of good food and crafted coffee.
• Collaborate with the team to curate quality products.
• Ensure a welcoming environment for customers.
• Demonstrate and uphold company values.

Skills

Team ethic

Attention to detail

Customer service

Enthusiasm

Love of good food

Job description

This is an exciting opportunity to join our fabulous team.

You will be part of the team that will be the driving force in store, delivering our vision of:

Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale.

You will do this through collaboration with the team to fulfil our mission:

• Good is always served.
• To curate quality product and welcoming environments, to secure the return visit.
• To always be good for colleagues and customer.

We work together to achieve this through demonstration of our company values, these are:

1. Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
2. Be proud to serve -As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve.
3. Be the good in someone’s day - A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.

The Perks of the Job:

• Great training package & development.
• Flexible shift patterns to ensure our teams enjoy a good work/life balance.
• Free meal and two free drinks whilst on duty.
• Your Big Event extra day’s holiday each year.
• Pension scheme to help you plan your future.

AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an artform deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.

What we need from You:

• A love of people, good food and an appreciation of great coffee.
• A strong team ethic – developing a team who achieve success together, and who look after each other.
• High standards in all you do, with great attention to detail, inspiring those behaviours in others.
• Bags of energy and enthusiasm.

What we stand for:

It is very important you respect and believe in the company you choose to work for. Here at SOHO Coffee Co, we believe in:

• BEING GOOD and DOING GOOD.
• Ensuring our team enjoy a good work/life balance linked to shift patterns.
• Being part of our local community.
• Being a fair employer – no zero contracts for permanent team.
• Positively employing young people entering work –paying an adult wage, with protected hours.
• Celebrating family – a free big event day per year.
• Celebrating diversity – we are proud to be an inclusive employer.

If this floats your boat, please apply today – both you and we, will be very glad you did

Why join us:

• Additional leave.
• Store discount.
• Excellent training programs.
• Company pension.