Store Team Leader: Lead, Motivate & Elevate Experience

Card Factory; Wheatley Hill; On-site; GBP 21,000 - 27,000; Full time

Job summary

Card Factory in Wheatley Hill is seeking a friendly and upbeat Team Leader to energise the store, support the Store Manager, and keep customers smiling as they leave with exactly what they came for. You'll lead by example, help others grow, drive store initiatives, and ensure clear communication while maintaining a positive, inclusive vibe.

The role requires resilience, a proactive attitude, and a willingness to step up when needed.

Qualifications

• Experience leading a team in a retail environment.
• Strong communication and customer service orientation.
• Able to motivate colleagues and drive store initiatives.
• Flexible, proactive, and able to adapt to changing priorities.

Responsibilities

• Support the Store Manager and lead the team to deliver great customer experiences.
• Lead by example and uphold the Card Factory Way.
• Foster an inclusive, positive team environment and develop staff.
• Monitor store performance and help drive commercial results.

Skills

Leadership

Team motivation

Customer service

Communication

Decision making

Growth mindset

Job description

Card Factory in Wheatley Hill is seeking a friendly and upbeat Team Leader to energise the store, support the Store Manager, and keep customers smiling as they leave with exactly what they came for. You'll lead by example, help others grow, drive store initiatives, and ensure clear communication while maintaining a positive, inclusive vibe.

The role requires resilience, a proactive attitude, and a willingness to step up when needed.