Store Team Leader: Inspire & Elevate Customer Experience

Southern Co-Op; Southampton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

20% colleague discount

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work scheme

Colleague referral scheme

And much more

Job summary

Southern Co-op in Southampton is seeking a proactive Team Leader to drive our store forward and inspire the team with energy, organisation and a positive attitude. You will support all aspects of store operations, with a strong focus on delivering an outstanding customer experience and community engagement.

This full-time role (36 hours over 4 days) offers training and support to help you succeed, with shifts including mornings, evenings and weekends. Personal licence training may be required.

Qualifications

• Self-motivated and a great communicator with a willingness to learn.
• Previous store leadership experience is preferred but not essential.
• Excellent customer service and team development skills.

Responsibilities

• Support all aspects of store operations including the Post Office, Parcel Services, Local Suppliers, Community Programme, Too Good To Go, and Home Delivery.
• Engage with and support the local community.
• Assist day-to-day management and step up in the Store Manager’s absence.
• Lead by example to deliver an excellent customer experience.
• Develop colleagues to help the store grow and succeed.

Skills

Self-motivated

Great communicator

Willingness to learn

Job description

Southern Co-op in Southampton is seeking a proactive Team Leader to drive our store forward and inspire the team with energy, organisation and a positive attitude. You will support all aspects of store operations, with a strong focus on delivering an outstanding customer experience and community engagement.

This full-time role (36 hours over 4 days) offers training and support to help you succeed, with shifts including mornings, evenings and weekends. Personal licence training may be required.