Part-Time Store Team Leader - Elevate Customer Experience

Southern Co-op; England; Presencial; GBP 11.000 - 14.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

20% colleague discount

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Descripción de la vacante

Southern Co-op is seeking a Team Leader to inspire the team, champion our values, and deliver an outstanding customer experience in our store. You’ll help manage day-to-day operations and support the Store Manager when needed.

This part-time role is 18 hours per week over two days, with shifts including mornings, evenings and weekends. Training will be provided to help you succeed and grow with the team.

Formación

• Experience as a team leader or supervisor is beneficial but not required.
• Strong communication and customer-service mindset vital for daily operations.
• Able to support store manager and lead by example during shifts.

Responsabilidades

• Support all aspects of store operations, including Post Office, Parcel Services, Local Suppliers and Community Programme.
• Engage with and support the local community to foster relationships.
• Assist with day-to-day store management and step up in the Store Manager’s absence.
• Lead by example to deliver consistently excellent customer experiences.
• Develop colleagues and help them thrive to grow store success.

Conocimientos

Team leadership

Customer service

Communication

Store operations

Descripción del empleo

Southern Co-op is seeking a Team Leader to inspire the team, champion our values, and deliver an outstanding customer experience in our store. You’ll help manage day-to-day operations and support the Store Manager when needed.

This part-time role is 18 hours per week over two days, with shifts including mornings, evenings and weekends. Training will be provided to help you succeed and grow with the team.