Store Team Leader: Drive Growth & Customer Experience

Marks & Spencer; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company in the United Kingdom is looking for a Store Leader to enhance customer experience and drive profits. The successful applicant will oversee a team, ensuring excellent service and achieving sales targets while embedding change and nurturing talent. A strong emphasis is placed on leadership capabilities, communication, and the use of data to enhance the shopping experience. This role supports the growth and vision of the store while ensuring operational excellence.

Qualifications

• Proven ability to lead a team and achieve sales targets.
• Strong understanding of commercial and operational processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Drive profitability through the Retail Plan and Store KPIs.
• Build a multiskilled team, coaching and developing colleagues.
• Regularly review team performance and support underperformers.

Skills

Customer Service Excellence

Team Leadership

Data Analysis

Visual Merchandising Knowledge

Effective Communication

Change Management

Job description

A leading retail company in the United Kingdom is looking for a Store Leader to enhance customer experience and drive profits. The successful applicant will oversee a team, ensuring excellent service and achieving sales targets while embedding change and nurturing talent. A strong emphasis is placed on leadership capabilities, communication, and the use of data to enhance the shopping experience. This role supports the growth and vision of the store while ensuring operational excellence.