Night Shift Team Leader: Retail Leadership & Service

jlp; Wallingford; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Night Shift Premium

Flexible working

Job summary

Waitrose & Partners in Wallingford is seeking a Team Leader to support management, drive customer service, and manage daily shop operations. You will help fulfil online orders, replenish stock, and maintain a safe, compliant working environment. You’ll collaborate across departments to maximise sales and customer satisfaction.

The role emphasises leadership, retail knowledge, and a proactive approach to reducing waste and improving performance within a Partner-owned environment.

Qualifications

• Good people and leadership skills.
• Good understanding of retail and how to maximise commercial success.
• Experience of working in a customer facing role.
• Good stakeholder management with third parties and the broader Partnership.

Responsibilities

• Support the shop's management team with managerial tasks and coordinate with all areas of the shop to meet customer demand.
• Ensure Partners operate in a safe and legal manner.
• Fulfil online customer orders for drivers delivering to doors.
• Stock replenishment to keep shelves full and correctly placed.
• Assist with checkout, Click & Collect, and on‑demand orders when needed.
• Contribute ideas to improve shop performance and reduce waste.

Skills

People leadership

Retail knowledge

Customer facing

Job description

Waitrose & Partners in Wallingford is seeking a Team Leader to support management, drive customer service, and manage daily shop operations. You will help fulfil online orders, replenish stock, and maintain a safe, compliant working environment. You’ll collaborate across departments to maximise sales and customer satisfaction.

The role emphasises leadership, retail knowledge, and a proactive approach to reducing waste and improving performance within a Partner-owned environment.