Store Team Leader: Care, Coaching & Operations

Boots UK; Haverhill; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount acrossBoots

Discretionary annual bonus

Enhanced maternity/paternity/adoption

Flexible benefits scheme

24/7 counselling and wellbeing support

Job summary

Boots UK is seeking an Assistant Manager to lead a store team, balance customer care with commercial performance and uphold safety and compliance in daily operations. You will coach, plan rotas, manage performance and take ownership of the store's day-to-day running, ensuring customers and patients receive outstanding service in a welcoming environment.

This hands-on role offers progression across Operations, Pharmacy and store leadership with a rewards package and support from a network of

Qualifications

• Experience leading a team in a customer-facing environment.
• Ability to own performance and drive results.
• Strong coaching and development mindset.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment with confidence and motivation.
• Coach, develop and manage your team through regular feedback and clear goals.
• Be responsible for day-to-day store operations including planning and scheduling.
• Maintain high standards of cleanliness, safety and shopability.
• Own stock availability, cost control and loss prevention.
• Ensure audits and risk assessments keep the store compliant.
• Use data and in-store insights to identify opportunities and act.
• Lead the store in the absence of the Store Leader and make accountable decisions.

Skills

Experience leading a team in a custo

Proven ability to take ownership of

Able to inspire and coach others

Strong organisational skills

Understanding of compliance and safety

Collaborative personality

Confidence using systems and data

Customer care with commercial outcomes

Education

NVQ2 in Pharmacy Services

Job description

Boots UK is seeking an Assistant Manager to lead a store team, balance customer care with commercial performance and uphold safety and compliance in daily operations. You will coach, plan rotas, manage performance and take ownership of the store's day-to-day running, ensuring customers and patients receive outstanding service in a welcoming environment.

This hands-on role offers progression across Operations, Pharmacy and store leadership with a rewards package and support from a network of