Store Team Lead & KPI Driver — Retail Coach

LEVI'S; Birmingham; On-site; GBP 22,000 - 29,000; Full time

Job summary

Levi Strauss & Co. in Birmingham seeks a Store Supervisor to act as the vital link between products and customers while supporting and developing Stylists. You will help the management team deliver KPI-driven profits and guide daily operations, payroll and rosters.

The role emphasizes coaching the team, maintaining excellent customer service, and ensuring the customer comes first in every interaction. Join an iconic brand with a strong training culture and opportunities for growth.

Qualifications

• Strong customer service skills.
• Experience in efficiently managing a team.
• Experience driving KPIs and sales targets in retail.

Responsibilities

• Support and deputise if needed the management team in delivering KPI's and implementing profit opportunities
• Implement individual, daily and weekly sales targets for the store team to improve store performance
• Monitor KPIs and teams performance through running reports and updating the management team
• Assist with store operations such as stock management, payroll, admin and rota
• Assist with the customers journey by offering an exceptional 1-2-1 service and ensure the customer comes first
• Inspire, motivate and develop the team through training, coaching and product knowledge

Skills

Customer service

Team leadership

KPI management

Retail operations

Job description

Levi Strauss & Co. in Birmingham seeks a Store Supervisor to act as the vital link between products and customers while supporting and developing Stylists. You will help the management team deliver KPI-driven profits and guide daily operations, payroll and rosters.

The role emphasizes coaching the team, maintaining excellent customer service, and ensuring the customer comes first in every interaction. Join an iconic brand with a strong training culture and opportunities for growth.