Retail Team Leader: KPI-Driven, Customer-First Coaching

LEVI'S; Glasgow; On-site; GBP 12,000 - 18,000; Part time

Job summary

Levi Strauss & Co. in Glasgow is seeking a Store Supervisor to join our Silverburn team on a part-time basis. You will be the essential link between our products and customers, supporting and developing our Stylists while helping drive store performance.

This role focuses on delivering KPIs, motivating and coaching the team, managing stock and payroll tasks, and ensuring a standout customer journey. A passion for the Levi's brand and strong people skills are essential.

Qualifications

• Passionate about the brand and living our values.
• Strong customer service skills and experience in efficiently managing a team.
• A good track record of developing and growing your team.
• Experience in working to and driving KPIs and sales targets within retail as well as a good understanding of store operations.

Responsibilities

• Support and deputise if needed the management team in delivering KPI's and implementing profit opportunities
• Implement individual, daily and weekly sales targets for the store team to improve store performance
• Monitor KPIs and teams performance through running reports and updating the management team
• Assist with store operations such as stock management, payroll, admin and rota
• Assist with the customers journey by offering an exceptional 1-2-1 service and ensure the customer comes first
• Inspire, motivate and develop the team through training, coaching and product knowledge

Job description

Levi Strauss & Co. in Glasgow is seeking a Store Supervisor to join our Silverburn team on a part-time basis. You will be the essential link between our products and customers, supporting and developing our Stylists while helping drive store performance.

This role focuses on delivering KPIs, motivating and coaching the team, managing stock and payroll tasks, and ensuring a standout customer journey. A passion for the Levi's brand and strong people skills are essential.