Keyholder: Brand Lead & Customer Experience (Part-Time)

LEVI'S; Birmingham; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Competitive pay with incentives

Generous employee discount and uniform

Paid time off and public holidays

Wellbeing support

Ongoing training and career growth

Inclusive brand and communities focus

Job summary

Levi Strauss & Co. is seeking a Part-time Keyholder in Birmingham to lead store operations and deliver exceptional customer service on the shop floor. You will model our brand values, support the team, and ensure smooth running of shifts, including opening and closing when management is absent.

You will coach Stylists, drive KPIs, manage stock and merchandising, and help create a positive, inclusive team environment to deliver outstanding customer experiences.

Qualifications

• Experience in retail with sales targets and KPIs.
• Confidence leading and supporting a team on the shop floor.
• Strong customer service and proactive, solution-focused mindset.
• Ability to take ownership, make decisions, and stay calm in a fast-paced environment.
• Flexibility to work evenings, weekends, and bank holidays.

Responsibilities

• Deliver exceptional customer service by leading from the front and modelling Levi's values.
• Coach and support Stylists to achieve personal and store KPIs.
• Manage store operations during key trading hours, including opening and closing procedures.
• Support Store Management with daily tasks, floor leadership, and operational duties.
• Maintain high visual merchandising and brand presentation standards.
• Provide product knowledge coaching on styling and customer experience.
• Assist with deliveries, stock organisation, and stockroom standards.
• Foster a positive, inclusive, high-performing team environment.

Job description

Levi Strauss & Co. is seeking a Part-time Keyholder in Birmingham to lead store operations and deliver exceptional customer service on the shop floor. You will model our brand values, support the team, and ensure smooth running of shifts, including opening and closing when management is absent.

You will coach Stylists, drive KPIs, manage stock and merchandising, and help create a positive, inclusive team environment to deliver outstanding customer experiences.