Retail Team Lead - KPI, Coaching & Customer Experience

Levi Strauss & Co.; Glasgow; On-site; GBP 18,000 - 23,000; Part time

Job summary

Levi Strauss & Co. in Glasgow is seeking a Store Supervisor to support the management team, drive KPI delivery and opportunities for profit while coaching and developing our Stylists.

The role focuses on delivering exceptional customer service and ensuring the customer always comes first. You will help manage daily store operations, stock, payroll and rosters, while motivating the team to meet targets and deliver a best-in-class shopping experience.

Qualifications

• Experience in retail and efficiently managing a team.
• Strong customer service skills with a track record of developing your team.
• Experience in working to and driving KPIs and sales targets within retail and store operations.

Responsibilities

• Support and deputise if needed the management team in delivering KPI’s and implementing profit opportunities
• Implement individual, daily and weekly sales targets for the store team to improve store performance
• Monitor KPIs and teams performance through running reports and updating the management team
• Assist with store operations such as stock management, payroll, admin and rota
• Assist with the customers journey by offering an exceptional 1-2-1 service and ensure the customer comes first
• Inspire, motivate and develop the team through training, coaching and product knowledge

Skills

Customer service

Team leadership

KPI analysis

Job description

Levi Strauss & Co. in Glasgow is seeking a Store Supervisor to support the management team, drive KPI delivery and opportunities for profit while coaching and developing our Stylists.

The role focuses on delivering exceptional customer service and ensuring the customer always comes first. You will help manage daily store operations, stock, payroll and rosters, while motivating the team to meet targets and deliver a best-in-class shopping experience.