Store Team Captain: Customer-First Operations Leader

Tesco; Claydon; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

10% staff discount

Pharmacy discounts

Discounted shopping site

Holiday package

Career development

Community involvement

Pension scheme

Job summary

One Stop Stores Ltd is seeking a Shift Leader to oversee daily store operations and drive superb customer service. You will lead a team, manage shift coverage, and ensure the store runs smoothly while maintaining safety and security standards.

You will foster a collaborative culture, communicate with colleagues and managers, and look for practical improvements to support the community and customers.

Qualifications

• Experience delivering great customer service in a fast paced retail environment.
• Proven ability to lead and develop a team, including shift coverage and absence management.
• Excellent communication skills and the ability to keep the team informed and motivated.

Responsibilities

• Lead store operations to ensure excellent customer service.
• Coordinate colleagues to meet daily priorities and trade patterns.
• Act as a keyholder, supporting safety and security routines.
• Communicate clearly with the team and store management.
• Identify and implement simple improvements to operations.

Skills

Customer service

Team leadership

Communication

Leadership presence

Adaptability

Motivation

Continuous improvement

Job description

One Stop Stores Ltd is seeking a Shift Leader to oversee daily store operations and drive superb customer service. You will lead a team, manage shift coverage, and ensure the store runs smoothly while maintaining safety and security standards.

You will foster a collaborative culture, communicate with colleagues and managers, and look for practical improvements to support the community and customers.