Store Supervisor & Team Coach

Lush Ltd.; Birmingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Lush Ltd. in the United Kingdom is seeking a Supervisor who leads by example on the shop floor, delivering outstanding customer service and driving a positive team culture throughout the year.

You’ll coach and motivate the sales team, create memorable shopping experiences with tailored product recommendations, and collaborate with the store manager and nearby shops to achieve shared goals while ensuring health and safety standards.

Qualifications

• Passion for connecting with customers and bringing out the best in the team.
• Ability to lead with empathy, manage expectations, and support development.
• Commitment to health and safety and store compliance.

Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service with coaching and feedback.
• Engage with customers, understand needs, and provide tailored product recommendations.
• Maintain a clean, visually appealing shop floor and ensure displays follow guidelines.
• Support store manager in achieving sales targets and driving performance.
• Organise in-store events and outreach to enhance customer experience and business growth.
• Provide training and development for team members and assist with recruitment onboarding.
• Lead the store in the manager's absence and ensure smooth daily operations.
• Ensure health and safety standards and store compliance.
• Seek personal development through training sessions and management coaching.

Skills

Leadership

Coaching

Customer service

Sales skills

Communication

Teamwork

Training

Job description

Lush Ltd. in the United Kingdom is seeking a Supervisor who leads by example on the shop floor, delivering outstanding customer service and driving a positive team culture throughout the year.

You’ll coach and motivate the sales team, create memorable shopping experiences with tailored product recommendations, and collaborate with the store manager and nearby shops to achieve shared goals while ensuring health and safety standards.