Store Supervisor — Customer Experience Leader

LUSH; Hampstead; On-site; GBP 15,000 - 21,000; Part time

Job summary

LUSH in Hampstead is seeking a part-time Retail Supervisor to lead a small team, deliver outstanding customer service, and maintain a vibrant store environment. You will coach colleagues, manage daily operations, and uphold health and safety standards during opening hours.

With 16–20 hours per week, you’ll collaborate with the store manager and nearby shops to achieve sales goals, organise in-store events, and nurture a positive, inclusive culture that reflects LUSH’s values.

Qualifications

• Experience leading a small retail team.
• Proven ability to deliver a high level of customer service.
• Strong communication and leadership skills.
• Commitment to health and safety standards.

Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
• Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
• Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
• Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance, and actively seeking opportunities to exceed goals.
• Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
• Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
• Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
• Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
• Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

Skills

Customer Service

Management Skills

Teamwork

Communication

Job description

LUSH in Hampstead is seeking a part-time Retail Supervisor to lead a small team, deliver outstanding customer service, and maintain a vibrant store environment. You will coach colleagues, manage daily operations, and uphold health and safety standards during opening hours.

With 16–20 hours per week, you’ll collaborate with the store manager and nearby shops to achieve sales goals, organise in-store events, and nurture a positive, inclusive culture that reflects LUSH’s values.