Store Supervisor: Lead Exceptional Customer Service

Monsoon; West of England; Hybride; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Bonus scheme

Staff uniform allowance

Staff discount

Birthday leave

Unsocial hours premium

Résumé du poste

Monsoon is seeking a store supervisor in the West of England to lead a team in delivering exceptional customer experiences and achieving sales targets. You will act as a brand ambassador, ensuring the store operates to high standards of service and visual merchandising.

We value leadership, resilience and a can-do attitude. You will support other stores when needed, promote inclusivity, and help create a welcoming environment for staff and customers alike.

Qualifications

• Demonstrate customer focus with tailored one-on-one service.
• Lead by example to inspire the store team.
• Previous supervisor or key-holder experience with delivering service excellence.
• Passion, drive and a can-do approach.
• Open and effective communication.
• Own decisions that benefit the business.

Responsabilités

• Act as a brand ambassador and drive overall store performance.
• Generate profit by exceeding KPIs.
• Keep teams motivated and knowledgeable to achieve excellence.
• Maximise commercial opportunities and drive sales through Visual Merchandising.
• Promote and deliver piercing service with the team.
• Be flexible, supporting other stores to achieve common goals.
• Promote an inclusive, kind environment.

Connaissances

Customer focus

Lead by example

Team motivation

Communication

Decision making

Description du poste

Monsoon is seeking a store supervisor in the West of England to lead a team in delivering exceptional customer experiences and achieving sales targets. You will act as a brand ambassador, ensuring the store operates to high standards of service and visual merchandising.

We value leadership, resilience and a can-do attitude. You will support other stores when needed, promote inclusivity, and help create a welcoming environment for staff and customers alike.