Retail Team Lead - Customer Experience

Monsoon; Portsmouth; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Staff uniform allowance

Generous staff discount across all our

Birthday day off

Bonus scheme

Job summary

Monsoon Accessorize in Portsmouth is seeking a proactive supervisor to lead a store team, deliver outstanding customer service, and live our values. You will inspire colleagues, drive KPIs, and ensure visual standards and merchandise presentation meet brand guidelines.

Flexibility to support other stores, promote inclusivity, and manage performance, with benefits including a competitive salary, staff uniform allowance, generous staff discount across brands, and an extra birthday holiday.

Qualifications

• Experience in a supervisor or key holding role delivering customer service excellence.
• Ability to lead by example and inspire a team.
• Strong communication and decision-making to benefit the store.

Responsibilities

• Be a true brand ambassador, driving exceptional customer experiences and brand values.
• Lead and motivate the team to exceed KPIs and deliver profitable store performance.
• Ensure the team is knowledgeable on products and visual merchandising standards.
• Support management in maximizing commercial opportunities and store operations.
• Promote inclusivity and an inclusive environment with a supportive approach.

Skills

Customer focus

Leadership

Supervisory experience

Communication

Ownership

Resilience

Job description

Monsoon Accessorize in Portsmouth is seeking a proactive supervisor to lead a store team, deliver outstanding customer service, and live our values. You will inspire colleagues, drive KPIs, and ensure visual standards and merchandise presentation meet brand guidelines.

Flexibility to support other stores, promote inclusivity, and manage performance, with benefits including a competitive salary, staff uniform allowance, generous staff discount across brands, and an extra birthday holiday.