Retail Store Leader — Drive Performance & Team Growth

Monsoon; Basingstoke; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Staff uniform allowance

Staff discount across all brands

Birthday holiday

Job summary

Monsoon Accessorize is seeking a store leader to inspire and develop the team while delivering exceptional customer service. You will drive store performance, manage KPIs and control costs, ensuring a high-standard customer experience across all shifts.

You will implement compelling Visual Merchandising, support flexible coverage across stores, and foster an inclusive, positive environment that reflects our values and brand ethos.

Qualifications

• Proven track record of managing a retail store.
• Delivery of exceptional customer service both personally and via the team.
• Ability to communicate openly and effectively.
• Creative approach to support store and develop the team.

Responsibilities

• Drive overall performance of the store by developing your team and delivering the Monsoon Accessorize customer experience.
• Generate profit by achieving KPIs and managing costs in line with budget.
• Ensure the team are motivated and knowledgeable to achieve excellence in their roles.
• Maximise sales opportunities through Visual Merchandising and window guidelines to a high standard.
• Be flexible in your role; support other stores and team members to reach common goals.
• Promote an inclusive environment with equality and kindness within the team.

Skills

Leadership

Customer Service

Communication

Creativity

Decision Making

Team Development

Ownership

Job description

Monsoon Accessorize is seeking a store leader to inspire and develop the team while delivering exceptional customer service. You will drive store performance, manage KPIs and control costs, ensuring a high-standard customer experience across all shifts.

You will implement compelling Visual Merchandising, support flexible coverage across stores, and foster an inclusive, positive environment that reflects our values and brand ethos.