Store Manager - Lead Team, Elevate Customer Experience

Monsoon; Livingston; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Staff uniform allowance

Staff discount across all brands

Birthday holiday

Job summary

Monsoon Accessorize in the United Kingdom is seeking a proactive Store Manager in Livingston to lead a team and deliver exceptional customer experiences. You will champion the brand values, coach colleagues, and drive performance.

You’ll maximise sales with strong visual standards, manage budgets, and promote our piercing service while fostering an inclusive, supportive environment across the store network.

Qualifications

• Demonstrate customer focus, delivering excellence in customer service and tailoring it to the team.
• Proven track record managing a retail store and leading a team to success.
• Creative, proactive and solution-driven with ownership and accountability.
• Excellent communication and ability to motivate others across a team.

Responsibilities

• Lead store performance through developing the team and upholding Monsoon Accessorize values.
• Generate profit by exceeding KPIs and managing budgets and costs.
• Motivate and develop staff to achieve excellence in their roles.
• Maximise sales via Visual Merchandising and high standards.
• Promote piercing services to customers.
• Be flexible to support other stores and colleagues to achieve common goals.
• Foster an inclusive environment, promoting equality and kindness.

Skills

Customer focus

Leadership

Retail management

P&L management

Visual merchandising

Communication

Team development

Flexibility

Job description

Monsoon Accessorize in the United Kingdom is seeking a proactive Store Manager in Livingston to lead a team and deliver exceptional customer experiences. You will champion the brand values, coach colleagues, and drive performance.

You’ll maximise sales with strong visual standards, manage budgets, and promote our piercing service while fostering an inclusive, supportive environment across the store network.