Store Supervisor: Lead Customer Service & Team Growth

Robert Dyas; Billingshurst; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Training

Team environment

Mental health support

Performance incentives

Pension scheme

Apprenticeship development

Employee discount

Job summary

Robert Dyas is seeking a Store Supervisor to support the management team and drive turnover and revenues using lean principles. You will be the brand ambassador, delivering exceptional customer service and ensuring visual standards across the store.

You will lead training, ensure system compliance, and uphold security and safety. This role offers development opportunities within a growing multi-channel retailer and a supportive, team‑oriented environment.

Qualifications

• Experience in retail customer service
• Ability to lead and train staff
• Strong attention to detail and policy compliance

Responsibilities

• Act as an ambassador for Robert Dyas and Theo Paphitis Retail Group, sharing knowledge with customers
• Provide consistently high levels of customer service to make Robert Dyas a go-to High Street store
• Promote a culture of excellent customer service; train colleagues using available tools to maximise performance
• Ensure security and accuracy of all systems; ensure usage per policies
• Promote high visual merchandising and maintain store housekeeping standards
• In the absence of Store/Assistant Manager, assume accountability for security and safety; motivate colleagues to drive sales and KPIs; liaise with Retail Support Centre on issues; assist with weekly timesheets

Skills

Customer service

Team leadership

Training & development

Job description

Robert Dyas is seeking a Store Supervisor to support the management team and drive turnover and revenues using lean principles. You will be the brand ambassador, delivering exceptional customer service and ensuring visual standards across the store.

You will lead training, ensure system compliance, and uphold security and safety. This role offers development opportunities within a growing multi-channel retailer and a supportive, team‑oriented environment.