Store Supervisor & Customer Experience Leader

Robert Dyas; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Fantastic training

Great team to work with

Mental health first aiders

Ongoing incentives

Company Pension scheme

Apprenticeship scheme

Generous employee discount

Job summary

Robert Dyas is seeking a Store Supervisor to support the store management team and drive turnover and revenues using lean principles. You will be an ambassador for the brand and focus on delivering outstanding customer service in a multi-channel environment.

The role involves training colleagues, maintaining security and store systems, and upholding visual merchandising standards. You will be part of a team across Southern England with opportunities for progression as the business grows.

Qualifications

• Be an ambassador for Robert Dyas and the Theo Paphitis Retail Group, learning the business and your role.
• Provide a consistent high level of customer service to drive loyalty.
• Assist with training of colleagues to maximise team performance.
• Ensure security and accuracy of all company systems and procedures.
• Maintain high visual merchandising standards and store housekeeping.

Responsibilities

• Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers.
• Contribute towards making Robert Dyas a go-to place on the High Street by providing a consistent high level of customer service.
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically; assist with training of colleagues.
• Ensure the security and accuracy of all company systems and that all systems are used per policies.
• Promote high visual merchandising standards; ensure store housekeeping is consistently maintained.
• In the absence of the Store/Assistant Manager assume full accountability for security and safety; motivate colleagues to drive sales and KPIs.

Skills

Customer service

Team leadership

Sales-driven

Training support

Job description

Robert Dyas is seeking a Store Supervisor to support the store management team and drive turnover and revenues using lean principles. You will be an ambassador for the brand and focus on delivering outstanding customer service in a multi-channel environment.

The role involves training colleagues, maintaining security and store systems, and upholding visual merchandising standards. You will be part of a team across Southern England with opportunities for progression as the business grows.