Retail Shift Lead — Team Leadership & Service Excellence

Tesco Retail; St. Neots; On-site; GBP 21,000 - 23,000; Part time

Job summary

Tesco is seeking a Shift Lead to guide the store team and deliver an outstanding in-store experience. You will be the go-to person for day-to-day operational queries and will lead the team in the manager's absence.

The role requires 18+ and previous team-lead or management experience in fast-paced retail. Hours are scheduled within availability windows, with a guaranteed minimum of 16 hours per week and opportunities for flexible working. Tesco supports diversity and inclusion.

Qualifications

• Experience leading teams in a fast-paced retail environment.
• Strong communication and customer service focus.
• Willingness to coach colleagues and provide feedback.

Responsibilities

• Lead the store team in the manager's absence.
• Deliver a great in-store experience for customers.
• Coach and develop colleagues, modelling excellent service.
• Build inclusive relationships to support team performance.
• Communicate clearly to keep the team well informed.

Skills

Team leadership

Customer service

Clear communicator

Coaching

Decision making

Job description

Tesco is seeking a Shift Lead to guide the store team and deliver an outstanding in-store experience. You will be the go-to person for day-to-day operational queries and will lead the team in the manager's absence.

The role requires 18+ and previous team-lead or management experience in fast-paced retail. Hours are scheduled within availability windows, with a guaranteed minimum of 16 hours per week and opportunities for flexible working. Tesco supports diversity and inclusion.