Store Shift Leader: Lead, Coach & Deliver Great Service

Tesco; Cambridge; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco Shift Lead opportunities in our stores focus on leading the team to deliver a great in-store experience for customers, across all areas of the store and with every colleague.

You’ll be the go-to person for day-to-day queries, coach peers, and model outstanding service as Tesco works to be every customer's favourite way to shop. Flexible hours and a minimum of 16 hours per week are available, with pay starting at £15.59 per hour and rising to £16.86 in some stores.

Qualifications

• Experience in a team lead or management role in a fast-paced retail environment.
• Strong role model with a passion for delivering great service and ensuring every customer's needs are met.
• Clear communicator using a variety of methods to keep the team informed.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Retail management

Customer service

Communication

Job description

Tesco Shift Lead opportunities in our stores focus on leading the team to deliver a great in-store experience for customers, across all areas of the store and with every colleague.

You’ll be the go-to person for day-to-day queries, coach peers, and model outstanding service as Tesco works to be every customer's favourite way to shop. Flexible hours and a minimum of 16 hours per week are available, with pay starting at £15.59 per hour and rising to £16.86 in some stores.