Store Shift Leader: Customer-First Coach & Ops

One Stop; Tipton; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading retail store in England is looking for a Shift Leader to manage daily store operations and coordinate a team to deliver excellent customer service. The ideal candidate should excel in communication and problem-solving, ensuring store safety and cleanliness while adapting to various challenges. Responsibilities include team coordination, managing customer queries, and supporting the Store Manager in creating engaging store experiences. By prioritizing the customer, this role requires a hands-on approach in a dynamic retail environment.

Qualifications

• Ability to communicate effectively with customers and colleagues.
• Proven focus on improving customer service.
• Strong problem-solving capabilities.
• Ability to work well in a team setting.
• Attention to detail in store operations.
• Ability to adapt to changing situations quickly.
• Technical skills to handle store systems.
• Good time management skills to oversee store activities.

Responsibilities

• Coordinate the team to enhance customer shopping experience.
• Opening and closing store while ensuring safety.
• Act as a go-to person for colleagues for operational queries.
• Support Store Manager with various events and activities.
• Ensure store cleanliness and product availability.
• Manage customer queues and ensure satisfaction.
• Monitor communication to keep all colleagues informed.
• Reinforce health and safety procedures among colleagues.
• Assist Store Manager in managing staff absences.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

A leading retail store in England is looking for a Shift Leader to manage daily store operations and coordinate a team to deliver excellent customer service. The ideal candidate should excel in communication and problem-solving, ensuring store safety and cleanliness while adapting to various challenges. Responsibilities include team coordination, managing customer queries, and supporting the Store Manager in creating engaging store experiences. By prioritizing the customer, this role requires a hands-on approach in a dynamic retail environment.