Shift Leader & Growth Coach — Customer & Ops Excellence

Starbucks Coffee Company; Hounsdown; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Free drinks & food on shift

Bean stock options

Training & Starbucks Global Academy

Free coffee weekly

Partner discounts

Life Assurance

Employee loan program

EAP for you & family

Recognition programs

Career growth

Job summary

Starbucks Coffee Company in the United Kingdom is seeking a store leader to guide daily operations, drive commercial results, and deliver a world-class customer experience. You will oversee shift deployment, coach partners, and act as duty manager when scheduled.

You will translate store metrics into actions, ensure brand and safety standards, and develop your team through training and new product launches. This role offers competitive pay and a comprehensive benefits package.

Qualifications

• To be successful in the role, you'll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment.
• You'll champion our mission and values to create our Starbucks experience for our customers and partners.
• You'll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities.
• We're looking for leaders with a growth mindset and an appetite for growing your leadership career.

Responsibilities

• Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success
• Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance
• Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
• Observing partner performance, coaching and providing feedback
• Recognising and celebrating partner achievements during and after shifts
• Acting as the store's duty manager when scheduled, being accountable for all operational and partner decisions during your shift
• Ensuring brand and operational standards are consistently met or exceeded
• Using financial and operational data to make informed decisions that improve shift performance
• Training and coaching partners to deliver consistent quality, efficiency, and service excellence
• Leading and embedding new initiatives and product launches at store level
• Maintaining compliance with health & safety, food safety and security standards
• Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

Job description

Starbucks Coffee Company in the United Kingdom is seeking a store leader to guide daily operations, drive commercial results, and deliver a world-class customer experience. You will oversee shift deployment, coach partners, and act as duty manager when scheduled.

You will translate store metrics into actions, ensure brand and safety standards, and develop your team through training and new product launches. This role offers competitive pay and a comprehensive benefits package.