Store Shift Lead: Lead, Coach & Service Excellence

Tesco; Tunbridge Wells; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco Shift Lead role focused on delivering a great in-store experience. You’ll lead the team, work across all areas, and become the go-to person for day-to-day queries. You’ll build positive, inclusive relationships and confidently lead the store in the Manager’s absence.

Pay starts at £15.59 per hour, rising to £16.86 in M25 stores, with a guaranteed minimum of 16 hours per week (12 hours also available). We aim to support flexible working and a diverse, inclusive team.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and customer service focus.
• Able to manage in-store operations and staff.
• Committed to inclusive, helpful service.

Responsibilities

• Lead the team to deliver a great in-store experience.
• Work across all areas of the store and with colleagues, as the go-to person for day-to-day queries.
• Build positive, inclusive relationships that help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and role model great service.
• Stay curious and seek opportunities to serve customers and communities.

Skills

Leadership

Team lead

Customer service

Communication

Inclusive teamwork

Job description

Tesco Shift Lead role focused on delivering a great in-store experience. You’ll lead the team, work across all areas, and become the go-to person for day-to-day queries. You’ll build positive, inclusive relationships and confidently lead the store in the Manager’s absence.

Pay starts at £15.59 per hour, rising to £16.86 in M25 stores, with a guaranteed minimum of 16 hours per week (12 hours also available). We aim to support flexible working and a diverse, inclusive team.