Store Shift Lead - Keyholder & Customer Safety Leader

B&Q Limited; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits and lots

Job summary

B&Q Limited is hiring a Shift Lead at our Great Western Road store in Glasgow. This full-time, permanent role guides daily operations from early morning to evening, ensuring a safe, welcoming environment for customers and colleagues alike.

The Shift Lead will oversee staffing, deploy teams to maximise customer service, and act as the first point of contact. A dedicated, energetic leader who values safety and teamwork will thrive here.

Qualifications

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Bring energy to each day and motivate those around you.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to make every customer count throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Skills

Customer focus

Team leadership

Communication

Flexibility

Safety awareness

Job description

B&Q Limited is hiring a Shift Lead at our Great Western Road store in Glasgow. This full-time, permanent role guides daily operations from early morning to evening, ensuring a safe, welcoming environment for customers and colleagues alike.

The Shift Lead will oversee staffing, deploy teams to maximise customer service, and act as the first point of contact. A dedicated, energetic leader who values safety and teamwork will thrive here.